Returns Policy

Common Return Scenarios & Solutions

Order Delivered Late
– If your order arrives beyond our guaranteed delivery timeframe (21 days), you’re eligible for an $8 refund as compensation.

Defective or Faulty Product
– If your item has a defect or quality issue, we’ll ship you a replacement pair at no additional cost.

Wrong Size or Color Ordered
– You may return or exchange your item; however, return shipping costs are your responsibility.

Changed Your Mind
– If you no longer want the item, you can return or exchange it. The return shipping fee will be covered by you.

Received the Wrong Item or Something Missing
– If your order is incorrect or an item is missing, we will either cover return shipping for the incorrect item or send out a replacement at no cost.

Damaged Parcel Upon Delivery
– If your order is damaged in transit, we’ll send a replacement pair at no charge.

Incorrect Shipping Details Provided
– Double-check your shipping information before submitting your order. If there’s an error, contact us immediately so we can assist with updating it.

Other Issues
– If your issue doesn't fall into one of the categories above, reach out to us directly and we'll do our best to resolve it.

How to Return Your Item(s)

If you need to return part or all of your order, follow these steps:

  1. Get in Touch:
    Email us at support@wigglesfootwear.com within 30 days of receiving your order. Please include your order number and reason for return.

  2. Approval & Return Instructions:
    Our customer service team will review your request and share the appropriate return address. Note: If we don’t receive a response within 14 days of approval, the return request will be canceled.

  3. Pack Your Return:
    Carefully repackage the product(s) in original packaging, including all accessories and inserts.

  4. Ship & Share Tracking:
    Send the item(s) to the provided return address and email us the tracking number once shipped.

  5. Refund Timeline:
    After we receive and inspect your return, we’ll issue your refund within 5 business days to your original payment method.

Non-Returnable Items

Returns are not accepted for the following:

  • Pre-ordered products

  • Items that have been used or are no longer in original condition

  • Promotional Sale Items (e.g., BOGO deals): You may return items from BOGO offers, but we limit returns to a maximum of 3 items per order to manage inventory fairly.

If Your Product Arrives Damaged

  1. Place the product on a flat surface and take clear photos showing the defect and visible shipping label.

  2. Email the photos and a short description to support@wigglesfootwear.com within 5 days of receiving your order.

  3. We’ll send you a replacement free of charge. If a second issue occurs, a full refund will be issued.

Additional Information

  • Need Help? Reach us at support@wigglesfootwear.com. We’re available Monday to Friday and respond as quickly as we can.

  • Return Authorization: All returns must be pre-approved by our team. Unauthorized returns will not be accepted.

Thank you for choosing Wiggles. We truly value your support and are here to make sure your experience is a great one.